TimeCast
Ordering Information
Terms & Conditions
TimeCast
Historic Buildings in Miniature



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Model bridges
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Terms & Conditions

Prices
Ordering on-line
How to order via e-mail, telephone or post
Shipping and Delivery Times
Loss or Damage during shipping
Customer Rights

If you have any queries about paying for your order, shipping costs or delivery times then please don't hesitate to contact us.
e-mail: sales@timecastmodels.co.uk
Tel:  00(44) 01743 465676
Show Stocks and Orders

Please note that we currently have over 1500 different products in our ranges, with new models being added regularly.

While we endeavour to carry as many products as possible to the shows we cannot guarantee that we will always have every item in stock on the day. 

Customers wishing to purchase specific models, or to collect orders, at shows are advised to contact us with your requirements at least 7 days prior to the show date for model buildings and scenery, and at least 28 days prior to the show date for wargame figures (to allow for delivery from the USA). 

Prices
We do everything we can to ensure that the prices on our website are correct, and we try to keep our prices constant. Sometimes we need to change the cost of a product, either up or down. We reserve the right to change our product's prices at any time without further notice. However, if you have ordered but not yet paid for a product, we guarantee the price for one month from when the order was placed.

We are happy to provide a quotation, including estimated delivery times. Please contact us via e-mail or snail mail. All quotes are valid for 28 days.

 Ordering On-line - using the shopping cart

The on-line shopping cart allows customers to order on line and pay by credit or debit card. The shopping cart also allows customers to choose the method of shipping or whether to collect at a trade show or direct from our premises.

How to Order via e-mail, telephone or postal ordering

When ordering via telephone, e-mail or post please enclose your full postal address and a contact telephone number or e-mail address so that we can contact you in the event of any problems with your order.

Credit Cards - We accept Mastercard and Visa Credit and Debit cards. Please note that if you are paying via credit card at the shop or at a show, there is a minimum order value of £10.00 (not applicable when ordering on-line). Please do NOT send cash through the post.

All correspondence and mail orders should be sent to: TimeCast, Unit 11N, Centurion Park, Kendal Road, Shrewsbury, Shropshire, SY1 4EH, England

Shipping rates and details are as follows:
  • For orders placed using the on-line shopping cart, the postal and shipping costs are calculated automatically depending on the weight of the models and the shipping method selected by the customer.
  • For all other circumstances please contact us for shipping costs.
  • All orders for outside the UK are sent airmail. Surface mail is not available for orders from outside the UK.
If you have any queries regarding postage or shipping charges then please contact us.

Shipping and Delivery Times

 While we endeavour to ship orders as quickly as possible we have no control over the various post offices etc.
  • TimeCast Models: For unpainted models please allow 30 days for delivery within the UK and EU. Deliveries outside the EU may take longer depending on the location.
  • Painted Models: Painted models are individually painted to order for each customer and will take longer for delivery. Although we endeavour to complete painted orders as quickly as possible, we recommend customers contact us for estimated delivery times. 
  • Old Glory 15mm miniatures: Items which are out of stock may take several weeks to arrive from the US manufacturer. Where there is likley to be a delay in delivery while the items are shipped from the USA we will do our best to keep customers informed as to the progress of their order.
  • Imported Scenic Items: Items which are out of stock may take a while to arrive from the manufacturer or importer. Where there is likley to be a delay in delivery while the items are shipped from the manufacturer or importer we will do our best to keep customers informed as to the progress of their order.

Loss or Damage during Shipping

  • Damaged Orders:  We endeavour to ensure that all our products are carefully packaged so that they reach you in good condition - but accidents can happen while the models are in transit. If you have any problems with your order then please let us know right away so we can sort the problem out as quickly as possible.  In most cases of damage in transit we will supply a replacement item as quickly as possible.
  • Lost Orders: In the  event that your order does not arrive please contact us as soon as possible and let us know. Every order will have our return address on the packaging, if it does not arrive with the customer it should eventually make its way back to us.  Please note however that the UK Post Office will not accept claims for lost or damaged packages until 28 days after posting. This means that we are unable to claim for lost items until that point.
  • Other problems - please contact us immediately so we can try and sort the problem out as soon as possible.

Customer Rights - Cancellation of Orders

We comply with the Consumer Rights Act 2015 and the  Consumer Protection (Distance Selling) Regulations 2000 as shown below:
  • Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
  • If your order consists of multiple consignments, the 14 day period runs from when you get the last consignment.
  • This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
  • In the event of a cancelled order TimeCast will refund the full amount the buyer paid including any postage charged.
  • Please note that unless the order is cancelled due to damaged or faulty items the buyer is responsible for paying the cost of returning the items.

Please note that TimeCast models are not toys. They may contain small pieces, or white metal parts, which may cause a choking hazard and are therefore not suitable for children under 12 years.

All images and models shown are copyright TimeCast and may not be copied or reproduced without permission.

TimeCast
Historic Buildings in Miniature
TimeCast, Unit 11N, Centurion Park, Kendal Road, Shrewsbury, SY1 4EH, England

Tel: 01743 465676      Email: sales@timecastmodels.co.uk

Website: http://www.timecastmodels.co.uk