TimeCast
Ordering Information
TimeCast
Historic Buildings in Miniature



To browse our web site please click on the links below...
Architectural & Film Models  Railway Modeling Model Soldiers for Wargames Model Buildings & Accessories Scenery, Trees & Scenic Materials  Roads,  Rivers &
Model bridges
Paints, Brushes & Modeling Materials How to Order Distributors Gallery Page Contact TimeCast Modeling Tips

Prices
Ordering on-line
How to order via e-mail, telephone or post
Insurance
Shipping and Delivery Times
Loss or Damage during shipping

If you have any queries about paying for your order, shipping costs or delivery times then please don't hesitate to contact us.
e-mail: sales@timecastmodels.co.uk
Tel:  00(44) 01743 465676
Show Stocks and Orders


Please note that we currently have over 1500 different products in our ranges, with new model always being added.

While we endeavour to carry as many products as possible to the shows we cannot guarantee that we will always have every item in stock on the day. 

Customers wishing to purchase specific models, or to collect orders, at shows are advised to contact us with your requirements at least 7 days prior to the show date for model buildings and scenery, and at least 28 days prior to the show date for wargame figures (to allow for delivery from the USA). 

Prices
The prices for the models are shown on the website catalogue pages. All models are sold unpainted except where specified as painted.  The 15mm and 10mm military miniatures (eg OG15s and Cracker Line ranges) are sold unpainted.

Please note - Customers ordering painted models will be charged P&P based on the weight of the unpainted models, and NOT on the price of the painted models. There is no extra shipping charge for the weight of the paint!


We are happy to provide a quotation, including estimated delivery times, for custom work requiring painting or additional modelling/basing. Please contact us via e-mail or snail mail. All quotes are valid for 28 days. 

 Ordering On-line - using the shopping cart

We now have an on-line shopping cart, which we are expanding to cover all of our ranges. The shopping cart allows customers to order on line and pay by credit or debit card. The shopping cart also allows customers to choose the method of shipping, collect at show, insurance etc.

How to Order via e-mail, telephone or postal ordering

When ordering via telephone, e-mail or post please enclose your full postal address and a contact telephone number or e-mail address so that we can contact you if there are any problems with your order. Thanks.

Credit Cards - We accept Mastercard and Visa Credit and Debit cards. Please note that if you are paying via credit card at the shop or at a show, there is a minimum order value of £10.00 (not applicable when ordering on-line). Please do NOT send cash through the post.

All correspondence and mail orders should be sent to: TimeCast, Unit 5E, Centurion Park, Kendal Road, Shrewsbury, Shropshire, SY1 4EH, England

Shipping rates and details are as follows:
  • For orders placed using the on-line shopping cart, the postal and shipping costs are calculated automatically depending on the weight of the models and the shipping method selected by the customer.
  • For all other circumstances please contact us for shipping costs.
  • All orders for outside the UK are sent airmail. Surface mail is not available for orders from outside the UK.
If you have any queries regarding postage or shipping charges then please contact us.

Insurance

Shipping insurance is built into the on-line shopping cart so customers can choose the level of insurance they require. for all other orders please see below:
  • UK postal services cover all parcels up to a value of £20.00 as standard. Please contact us for an individual quote for orders of greater value. 
  • Please note that additional insurance for surface mail to some destinations may not be possible - contact us for details.
  • We recommend that you insure orders over £20.00 if shipping by post.
  • Air Mail orders are Insured.

Shipping and Delivery Times

 While we endeavour to ship orders as quickly as possible we have no control over the various post offices etc.
  • Unpainted Models: For unpainted models please allow 28 days for delivery within the UK and EU. Deliveries outside the EU may take longer depending on the location.
  • Painted Models: Painted models are painted to order for each customer and will take longer for delivery. Although we endeavour to complete painted orders as quickly as possible, we recommend customers contact us for estimated delivery times. 
  • Model figures. Items which are out of stock may take several weeks to arrive from the US manufacturer. Where there is likley to be a delay in delivery while the items are shipped from the USA we will do our best to keep customers informed as to the progress of their order.

Loss or Damage during Shipping

We endeavour to ensure that all our products are carefully packaged so that they reach you in perfect condition - but accidents can happen while the models are in transit. If you have any problems with your order (non-delivery, damaged packaging or broken models) then please let us know right away so we can sort the problem out as quickly as possible.

Please note however that the UK Post Office will not accept claims for lost or damaged packages until 28 days after posting. This means that we are unable to claim for lost items until that point.

We do recommend insuring your order for shipping, particularly for large painted or custom built orders.


Please note that TimeCast models are not toys. They may contain small pieces, or white metal parts, which may cause a choking hazard and are therefore not suitable for children under 12 years.

All images and models shown are copyright TimeCast and may not be copied or reproduced without permission.

TimeCast
Historic Buildings in Miniature
TimeCast, Unit 5E, Centurion Park, Kendal Road, Shrewsbury, SY1 4EH, England

Tel: 01743 465676      Email: sales@timecastmodels.co.uk

Website: http://www.timecastmodels.co.uk